therecordstore

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FAQ

What's available on this site?

We have large selection of historic photos, Record pages, and a collection of books and merchandise we hope you'll enjoy. 

 

Delivery:

 

How long will it take to receive my order? 

Our orders typically require 3-4 weeks for delivery, In a rush? Contact us to find out if rush delivery is available. An additional rush fee will apply.

 

Where do you ship book/calendar orders and what do you charge?
We ship to anywhere in Ontario; fees range from $3.35 to $6.25 per shipment depending on amount of purchase. A $15.00 charge applies on orders mailed outside of Ontario.

We do not accept book orders shipped to destinations outside of Canada and the continental U.S, but photos can be shipped.

 

Refunds:

 

What is your return policy?
You may return any of the following items to TheRecordStore.ca, for any reason, for a full refund (we'll also refund the return shipping cost, if the return is a result of our error) within 30 days of delivery of your shipment:
  • Any book in its original condition
  • Any unopened (still in its plastic wrap) CD, DVD, calendar.
Please note we cannot accept the return of opened items or items returned more than 30 days past delivery. We can only process returns and refunds for items purchased at TheRecordStore.ca.

The following items are non-returnable and non-refundable:

  • Custom-ordered photos
  • Page reprints

We'll notify you of your refund via e-mail after we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days after we receive your return.

 

Photographs:

Why can't I buy a print of a sports event or a celebrity on your site?
Due to copyright and other rights restrictions, it is usually not possible for us to sell reprinted photos of professional sports or entertainment events for personal use.

Why can't I find the photo I want?
We've put together a selection of our most popular images. But, if you've seen a photo in The Record or remember one from days gone by, please contact us. Please note: we can only sell photographs taken by Record staff (except for photos taken prior to 1949). You will not find any images from wire services (e.g. CP, AP, Reuters, Getty) or freelance photographers.

A photographer from The Record took my picture but it was not published. Can I still purchase a copy?
Yes, if the picture was saved in our digital archive we can usually offer the photo to you for sale. Please contact us and provide all the details about the image you are looking for.

Can I purchase an image published in an older issue of The Record that is not on your website?
Images published before 2000 are typically not available; however, page reprints are available for purchase. Please tell us what you are looking for by filling out our page request form.

What is the quality of the photos?
Photo and page reproduction quality is based on the quality of the original microfilm, film negatives, and hard-copy photos, which can vary greatly due to age, faults, and age-related imperfections in the original substrates. While every effort is made to ensure a clean reproduction, photos and pages may contain slight imperfections such as scratches, dust specks, tears, etc.

Page Reprints:

 

How can I order page a reprint that's not included in your pages gallery?
Please fill out this form to request the page you are looking for.